Privacy Policy
Garden of Earthly Delights explains its data handling in ordinary words, because that is the only way it is useful.
The seller is Garden of Earthly Delights Ltd of 7907 Bustleton Ave, Philadelphia, PA 19152, United States. Questions about privacy can be sent to [email protected].
What we collect
- Order details — name, shipping address, billing address, email, phone, and the items ordered.
- Account details — only if you choose to create an account: email, password hash, saved addresses.
- Support messages — whatever you write to us, kept with the related order.
- Technical data — IP address, browser type and pages visited, used for security and to keep the site working.
What we never see
Card numbers never reach this website. Payments are processed by our payment provider on their own systems; we receive only a confirmation, the last four digits and the authorisation result.
Why we hold it
- To pack, ship and track your order.
- To answer your emails and handle returns and warranty claims.
- To meet tax and accounting obligations, which require us to keep sales records.
- To detect and stop fraudulent orders.
Who else sees it
Only the parties that have to: the carrier (name, address, phone for delivery), the payment processor (billing details), and our email and hosting providers. None of them may use your details for their own marketing. We do not sell, rent or trade personal data.
Cookies
This site sets a cart cookie so your basket survives a page reload, a session cookie if you log in, and a consent cookie remembering your choice. Blocking cookies in your browser will break the cart but nothing else.
How long we keep it
Order records are kept for seven years because tax rules require it. Support email is kept for two years. Account data is kept until you ask us to delete the account.
Your choices
Write to [email protected] to ask for a copy of your data, to correct it, or to have it deleted where we are not legally required to keep it. We reply within 1 business day and complete the request within 30 days. Marketing email, if you ever opted in, has an unsubscribe link in every message.
Children
This shop is intended for adults. We do not knowingly collect data from anyone under 16; if we learn that we have, we delete it.
Contact
Garden of Earthly Delights Ltd
7907 Bustleton Ave, Philadelphia, PA 19152, United States
Phone: (215) 332-3321
Email: [email protected]
Hours: Mon–Fri 12:00–19:00 · Saturday 10:00–19:00 · Sunday 11:00–16:00