Cancellation Policy

Nothing here is designed to make cancelling harder than ordering.

Before dispatch

Email [email protected] with your order number, or call (215) 332-3321 during shop hours. If the order has not been picked, we cancel it and refund in full — normally the same business day, always within 5–7 business days.

Practically, that means within about 12 hours of ordering on a business day. We will always try beyond that; we just cannot promise it.

After dispatch

Once a tracking number exists the parcel is with the carrier and cannot be recalled. Refuse the delivery or accept it and start a return under the Refund and Returns Policy. A refused parcel is refunded when it gets back to us, less the outbound shipping charge if the order shipped at a paid rate.

Partial cancellation

You can drop one line from a multi-item order as long as it has not been packed. If removing it takes the order under the free-shipping threshold, we will tell you what the revised total looks like before we change anything.

When we cancel

We cancel an order and refund in full if stock turns out to be unavailable, if a price was listed in error, or if a fraud check fails. You will hear from a person, by email, with the reason. We never substitute a different product without asking.

Subscriptions and back-orders

This shop sells one-off orders only — there is nothing to unsubscribe from and no recurring charge. Any item shown as back-ordered can be cancelled at any time before it ships.

Contact

Garden of Earthly Delights Ltd
7907 Bustleton Ave, Philadelphia, PA 19152, United States
Phone: (215) 332-3321
Email: [email protected]
Hours: Mon–Fri 12:00–19:00 · Saturday 10:00–19:00 · Sunday 11:00–16:00